While most help desk engineers have a college degree, it’s possible to be successful as a help desk engineer with only a high school degree. In fact, our research shows that one out of every six help desk engineers were not college graduates. As companies continue to collect data, having a qualified IT pro on staff that knows exactly how to extrapolate, analyze and secure this information is becoming more and more important. And as careers in data start to expand, so does the opportunity for those coming from the help desk. CompTIA Server+ is a good choice for someone looking to move up from the help desk because it is the only server certification not restricted to a single platform.
They are also responsible for resolving the network problems, installing and configuring hardware and software. CompTIA Linux+ validates the competencies required of an early-career IT pro supporting Linux systems. This credential is the only job-focused Linux certification that covers the foundational skills that hiring managers demand.
What are the most common skills on a job description for a Help Desk Engineer?
They are responsible for troubleshooting and resolving technical issues related to hardware, software, and network systems. Help desk engineers work in a variety of industries, including IT, healthcare, finance, and government. They communicate with clients, identify problems, and provide effective and user-friendly solutions over phone, email, chat, and ticketing systems. Help desk engineers and desk support technicians both require similar skills like “troubleshoot,” “help-desk support,” and “technical support” to carry out their responsibilities. A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information.
Since web developers are responsible for both the design of the site as well as the site’s technical aspects, this role requires IT knowledge and customer-facing skills. A great addition to CompTIA A+ (or CompTIA ITF+) would be Google Cloud, RedHat or Microsoft certifications. One of the perks of starting your IT career at the help desk is your exposure to the many pathways technology can take you in your career.
Divisions Maintenance Group help desk engineer job description
On average, desktop support specialists reach similar levels of education than https://remotemode.net/s. Desktop support specialists are 2.1% less likely to earn a Master’s Degree and 0.6% less likely to graduate with a Doctoral Degree. Desktop support specialists tend to make the most money working in the finance industry, where they earn an average salary of $53,933.
Traditionally, that meant spending a few years in an IT support role and then being promoted to network administrator and server administrator. But nowadays, experience in an IT support role no longer means your only pathway is IT infrastructure. In fact, CompTIA research reveals interesting breaks from traditional career paths for workers after the help desk. Information engineers earn the highest salary when working in the technology industry, where they receive an average salary of $107,435. Comparatively, help desk engineers have the highest earning potential in the finance industry, with an average salary of $67,498.